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The Case for Quality in the New Frontier of Commercial Marijuana
The future is looking bright for the commercial marijuana industry. The Herald is full of stories about people who are now set for...
Admin
Feb 7, 20172 min read
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Managing Change: Red Tape or the Next Quality Frontier?
In my first job out of school at a chemical process plant, I was assigned the task of determining why a tank of Dowtherm would...
Admin
Dec 20, 20162 min read
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Storing Customer Documentation
One of my clients recently asked me if all customer documentation should be considered "documents of external origin", as defined in...
Admin
Jul 19, 20161 min read
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How to Ruin a Customer Feedback Survey in Just One Move
A recent article in Macleans described the frustration of Syrian refugee sponsors, waiting to hear back from the government about the...
Admin
Apr 25, 20163 min read
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Missing Maintenance Records Lets Drunk Drivers Go Free
A recent article in the Calgary Herald described how prosecutors had to stay charges against Alberta motorists accused of driving over...
Admin
Mar 11, 20162 min read
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How ISO 9001 Could Have Saved Target Canada
A great article came out in last week's edition of Canadian Business titled "The Last Days of Target: The untold tale of Target Canada's...
Admin
Feb 9, 20164 min read
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Document or Record? Does it Matter?
One of my clients recently asked me "What's the difference between a document and a record?" I gave him my understanding of the...
Admin
Jan 30, 20163 min read
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New Year's Resolutions (Part 2)
We are three weeks into the new year. How are you doing with your resolutions? Have your new habits become as smooth as a well-oiled...
Admin
Jan 19, 20163 min read
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New Year's Resolutions
About this time of year, a lot of us start thinking about setting some objectives for the new year. You know, losing weight, reading...
Admin
Dec 29, 20154 min read
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Where's My Pickle?
One of my favorite places for a quick lunch downtown is a cafe called Boopy's (not the real name). I always order the same lunch combo -...
Admin
Dec 3, 20152 min read
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The Importance of Appreciation
I just finished an audit of a small oil & gas service and manufacturing company this week. As I sat down to interview the engineering...
Admin
Nov 20, 20152 min read
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