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Admin
Jun 13, 20173 min read
Will The Robots Take Your Job?
Graphic by Delcan and Company It’s in the news every week now – a new development in Artificial Intelligence (AI) that makes a real-life...
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Admin
Feb 7, 20172 min read
The Case for Quality in the New Frontier of Commercial Marijuana
The future is looking bright for the commercial marijuana industry. The Herald is full of stories about people who are now set for...
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Admin
Dec 20, 20162 min read
Managing Change: Red Tape or the Next Quality Frontier?
In my first job out of school at a chemical process plant, I was assigned the task of determining why a tank of Dowtherm would...
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Admin
Dec 5, 20161 min read
What Do World-Class Companies Do Differently?
The results of the 2nd Global State of Quality survey by ASQ were released earlier this year. The international survey had 1665 responses...
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Admin
Apr 25, 20163 min read
How to Ruin a Customer Feedback Survey in Just One Move
A recent article in Macleans described the frustration of Syrian refugee sponsors, waiting to hear back from the government about the...
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Admin
Mar 11, 20162 min read
Missing Maintenance Records Lets Drunk Drivers Go Free
A recent article in the Calgary Herald described how prosecutors had to stay charges against Alberta motorists accused of driving over...
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Admin
Feb 9, 20164 min read
How ISO 9001 Could Have Saved Target Canada
A great article came out in last week's edition of Canadian Business titled "The Last Days of Target: The untold tale of Target Canada's...
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Admin
Dec 3, 20152 min read
Where's My Pickle?
One of my favorite places for a quick lunch downtown is a cafe called Boopy's (not the real name). I always order the same lunch combo -...
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Admin
Nov 20, 20152 min read
The Importance of Appreciation
I just finished an audit of a small oil & gas service and manufacturing company this week. As I sat down to interview the engineering...
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